Maintenance and Support Policies

All products sold by Management & Information Systems Consulting, Inc. (MISC) are maintained and supported both at the dealer and vendor level. We have therefore established a tiered structure for maintenance and support of products we sell.

LOCAL LEVEL SUPPORT: As a software dealer, it is our policy to give our customers the quickest response time possible in answering their questions. It is important that our customers have access to MISC personnel whether we are in the office or on the road. Existing customers and customers with server problems (i.e., system down) have priority.

Remote support: With current technology, it is possible for MISC to handle computer problems that arise at your agency without us actually being on your premises. Travel time and expense is eliminated with this type of support. Your computer equipment must have either an internal or external modem of at least 56Kbps for this type of support. With communications packages available today, it is possible to dial into your computer system and diagnose the problem. Remote support is billed to the customer at our normal consulting rate.

On site support: As always, we continue to provide on site support of the products we sell. These support calls are scheduled for the next available time slot. On site support is billed to the customer at our normal consulting rate with a minimum of one hour on site time. We currently do not charge for travel time or mileage to customers in the metro Milwaukee area..

For our current consulting rates, please call our Waukesha office.

VENDOR SUPPORT: Many of the vendors, Management & Information Systems Consulting, Inc. represents, have support programs related to their products. Within these support programs, some vendors have annual maintenance agreements which may be offered to their customers. Some of the agreements are mandatory and others are suggested. Because customers will receive updates and patches to software, which will keep them current, from these vendors as part of the maintenance agreement, it is recommended that our customers take advantage of these programs. It is an inexpensive way to keep your product current. Most vendor annual maintenance programs are usually billed to the customer at approximately 15 - 25% of the product purchase price. Contact MISC for current prices.

WARRANTY INFORMATION. Management & Information Systems Consulting, Inc. (MISC), is a dealer of software and hardware from many reputable vendors. All of these vendors warrant their products. Refer to each individual vendor warranty for information on specific warranty coverage.

Disclaimer of Warranty. MISC, Inc., assumes no responsibility for errors or omissions in any of the vendor products it sells. MATERIALS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. MISC, Inc. further does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained with in the individual vendor's products. MISC, Inc. shall not be liable for any special, indirect, incidental, or consequential damages, including without limitation, lost revenues or lost profits, which may result from the use of these products. The information in this disclaimer of warranty is subject to change without notice and does not represent a commitment on the part of MISC, Inc. in the future.

Software Training Options

Training on products sold by Management & Information Systems Consulting, Inc. is available in many forms both for initial and ongoing personnel training
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MISC personnel are conversant with the products sold and are available for training of your company's personnel. Product training sessions may take place on site (at the customer's location), at an off site location (to be determined) or via the Internet (commonly referred to as a Web Seminar). Sometimes it is preferable to have training done away from the business environment at an off site training facility. Such off site training can afford a more comprehensive and less interruptible training session.

Please contact us for current training rates and to schedule time for the training of your company's personnel.